This BPO offers quality service thanks to the use of AI.
We at iSuporta also use AI sparingly and the great thing about taking advantage of the boom in artificial intelligence is its ability to enhance the user experience while even serving as a benchmark for metrics.
This company started as far back as 1996.
Their experience with CRM’s is extensive and it has become among the benchmark in customer service.
Teleperformance has about 20 contact centers in the country.
And its clients range from finance to aviation and back-office tasks for shopping.
These showcase the essence of call center outsourcing and if you want a traditional contact center, then you may as well hire Teleperformance.
Sitel is an example of a true knowledge base outsourcing provider.
It allows users to access languages and customer services and includes niches from travel to health and retail.
User experience is the focus of Sitel and if you’re wanting a good CRM and the ability to have technically savvy people, then looking into this BPO might be the appropriate solution.
This contact center offers the usual packages from inbound calls to outbound calls to accounting, tech support, and web development.
This company though operates in more than one location and it also has offices in the US, Guatemala, and India and the Philippines is one of its satellite offices.
Having a company like this may have great integration and they may have a unified set of values.
But customizability of their call center operations is something you may need to contact them for.
Microsourcing itself also outsources and works with other organizations and provides Philippines staff to augment offshore needs.
It also boasts of finding the right specialists including improving the operational capacities of its clients.
It includes IT, recruitment, and HR functions while they also allow creative control of the operations of clients.
This company boasts of integrating human and computerized assets including leveraging advanced technology to take care of clients.
It includes online marketing and financial services.
Outforce also caters to startups and SME’s.
And the thing about contact center outsourcing makes things work faster for business owners who want to get off the ground without having to risk high overhead costs.
Telework is probably good for those who want to expand their services.
They boast of having lower overhead costs which is the benchmark of offshoring to the Philippines.
However, it is you who ought to decide the scale and pace of operations and if you want to see how Telework offers the ability to scale up without spending more necessarily, then you may check their website out.
This is a graphics company that showcases the best efforts in creating 2D and 3D Animation, web graphics, and web content and they pride themselves in their technical and creative finesse.
Ripeconcepts is an example of a company that prioritizes work-life balance and online marketing professionals may start a career here.
Wipro is the Philippine satellite office of an Indian company.
They have a versatile lineup of clients ranging from aerospace to retail.
And if the Philippines is anything to boast about, we can be certain their Filipino counterparts understand American culture and have a superb work ethic.
The company is known to specialize in software and apps development and they have an office in Cebu Business Park as well.
Optum is an outsourcing example of the integration of healthcare and outsourcing and remote health.
Telehealth has become a major industry and with companies like Optum, they might as well be able to reach clients from anywhere who could not consult and ostensibly assist clinicians with finances and tasks such as medical billing.
This company specializes in payment and financial services including supply chain management.
It also boasts about being able to conceptualize programs and streamline solutions using the best of online technology.
Their services include customer service, finance, and IT and they equally cover a huge amount of industries.
This company is known as a global financial services giant and is a very renowned banking company worldwide in the United States.
It typically caters to banking, financial solutions, and commercial banking.
If your needs are as simple as outsourced bookkeeping though, you don’t have to hire expensive at JP Morgan & Chase, you can simply click here.
These are just examples of Philippines Outsourcing partners and since the BPO (Business Process Outsourcing) industry has grown, so has the need to customize and ensure that Offshore Call Center operations ups its game and does not lag behind the needs of modern business owners.
What is Managed Operations?
Managed Operations the Cutting Edge model of Philippines Outsourcing which allows clients end-to-end solutions with a customizable platform in conducting their operations just like their managing local staff. We provide the staff while you give us the guidelines and KPI’s.
Managed Operations gives you the flexibility of hypothetically hiring a freelance worker, but the tangible output of the most superb Call Center Outsourcing employees and ultimately, lower the risks yet higher the gains as you would if you were incorporating or starting onshore.
Contact us if you have questions or concerns about outsourcing in general.